Frequently Asked Questions
Q: How can I place an order on PersonalizedJewel.com?
A: To place an order, simply browse our website and add the desired items to your shopping cart. Once you're ready to check out, click on the cart icon in the top right corner of the website and follow the prompts to complete your purchase.
Q: Do you offer international shipping?
A: Yes, PersonalizedJewel.com offers international shipping to select countries. Shipping rates and times may vary depending on the destination. Please refer to our shipping policy for more information.
Q: Can I return or exchange items purchased from PersonalizedJewel.com?
A: Yes, PersonalizedJewel.com accepts returns and exchanges within 30 days of the purchase date, subject to our return policy. Items must be in new, unworn condition with all original tags attached. Please refer to our return policy for detailed instructions.
Q: Are there any promotions or discounts available on PersonalizedJewel.com
A: Yes, PersonalizedJewel.com occasionally offers promotions, discounts, and special offers. You can stay updated on our latest promotions by subscribing to our newsletter or following us on social media.
Q: How Do I receive multiple item orders?
A: If you order several products, each one will be sent in a separate package (in most cases).
Q: How secure is my personal information?
A: Our Store adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using 3D Secure Processing technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
We know you might have more questions to ask, don't worry and feel free to contact us to know what you want to know.
We'll respond to your email within 24 hours of receiving it, Monday to Friday
Phone: (949) 317-4233
Please call us from 9:00 am to 5:00 pm, Monday to Friday.